Refund policy

At AG OPTIMS, we take pride in providing high-quality digital services including web design, branding, and digital marketing solutions. We want you to be completely satisfied with our services. Please read our policy below regarding returns, cancellations, and refunds.

1. Services Policy

  1. All services offered by AG OPTIMS are digital and personalized, including:

    • Web design and development

    • Branding and visual identity

    • Digital marketing campaigns

  2. Due to the nature of digital services, we cannot offer refunds once work has started. This ensures that our team can dedicate the necessary time and resources to your project.

  3. If you are unsatisfied with a service or deliverable, please contact us within 7 days of delivery. We will work with you to resolve the issue and provide revisions if necessary.

2. Refund Eligibility

Refunds may be issued only in the following situations:

  • The service was not delivered as promised.

  • There was a technical error or mistake on our part that we are unable to fix.

To request a refund, contact us with your details (name, email, project description, and issue). Each request is reviewed individually.

Contact:

3. Cancellation Policy

  • Before work begins: You may cancel a service request at any time before work starts for a full refund.

  • After work begins: Once work has started, cancellations may be subject to partial charges depending on the progress made.

  • Any fees already paid for completed work will not be refunded if the service has been delivered or partially delivered.

4. How to Request a Refund

  1. Contact us via email or WhatsApp using the contact information above.

  2. Provide your project details, the reason for the refund, and any supporting evidence.

  3. Our team will review your request and respond within 5 business days.

  4. If your refund is approved, the amount will be returned via the original payment method within 7-10 business days.

5. Exceptions

  • Refunds do not apply for services already completed to client specifications.

  • Refunds are not available for consultations or advice already provided.

  • We reserve the right to deny refund requests that do not comply with this policy.

6. Mailing Address

AG OPTIMS
HAY NAKHLA 2 NR 287
40060 Marrakech, Morocco

7. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us:

We aim to resolve all issues fairly and quickly.